All orders are shipped the next business day via UPS Ground.
Express shipping via UPS 2nd Day adds $15 to your total shipping costs.
We want you to be completely satisfied with your purchase. If you are unhappy with any item, simply return the item within 30 days of purchase for exchange (if available) or a refund of the purchase price less the cost of shipping and handling.
Be sure to enclose a copy of your packing slip and the reason for your return.
The estimated refund time is 10-15 business days from the receipt date.
To insure that your returns remains eligible for a refund, please have the package return postmarked
before the 30 Day expires.
We recommend that you request a Delivery Confirmation from the US Post Office upon returning the products.
With this option, the Post Office will give you a receipt that shows the date you returned the products to us, as well as confirmation once the package
Keep the receipt until the refund appears on your credit card statement.
These receipts are your proof of return and act as your ‘insurance policy’ in that it guarantees you will receive a refund, even
if the products are lost in the mail.
Return items to:
Inside by Kay Casperson
Attn: Customer Service
12290 Treeline Avenue
Fort Myers, Florida 33913
Hours of Operation: 24 hours a day, every day.
You can shop at KayCasperson.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing network. The company adheres to strict industry standards for payment processing, including:
KayCasperson.com is registered with the Authorize.Net Verified Merchant Seal program.